Tag: accessibility

Wightlink supports customers with visual impairments to travel by ferry

Wightlink supports customers with visual impairments to travel by ferry

Sight for Wight CEO Lisa Hollyhead with Wightlink Port Operations Lead Mike McHale at Ryde Pier

Finding your way around Wightlink’s ports is now easier for people with visual impairments.

The ferry company has teamed up with Isle of Wight charity Sight for Wight to produce and install special QR codes at the entrance to each port. When an individual scans the code with their mobile phone, they will get an audio and video description of the layout of the terminal so they can walk around it with confidence.

More than 50 locations on the Island have now signed up to place the QR codes on their premises and Hampshire and Isle of Wight Police have also taken up the initiative.

Sight for Wight’s Chief Executive Lisa Hollyhead came up with the idea of QR codes with information after Covid restrictions meant many shops made changes to their premises to allow for social distancing and regular customers with visual impairments suddenly had problems getting around.

“Ferryports are busy places so it’s important for all customers to know where to buy tickets, how to find the toilets and where to queue to board their sailings,” says Lisa. “We are pleased that Wightlink has come on board with our Hello Everyone initiative.”

Details about the scheme and the QR codes are available on Wightlink’s website https://www.wightlink.co.uk/tickets/accessible-travel

Wightlink Commercial Director Phil Delaney adds: “We want everyone to feel at home in our terminals and be able to find their way around. This is an excellent idea and we are very happy to install the codes at all our ports.”