Consumer

The AA

The AA is one of the UK’s best known and most trusted brands. With over 40% of the roadside assistance market, the AA responds to an average of 10,000 breakdowns every day. Being the highest ranked of the major providers in the breakdown services market by “Which?” every year since 2007 provides independent recognition of our performance. The continued upgrading of “in van” state of the art diagnostic systems will further increase first time fix rates at the roadside. Alongside the core business of roadside assistance, the AA also has growing insurance and deriving services businesses.

www.theaa.com

The Camping and Caravanning Club

The Camping and Caravanning Club is the world’s oldest club for all forms of camping. The Club’s European Travel Service provides members with access to nearly 200 European sites in 13 countries, and a comprehensive winter sun camping programme in Spain and Portugal.  We run European Escorted tours to 19 countries where members can explore amazing sights in the comfort of their own unit, as well as a range of worldwide touring holidays to destinations such as Canada, New Zealand, the USA, Argentina, South Africa and Australia, Japan and Sri Lanka with the option to join a group tour or tailor-make your own adventure with our expert help. The Club works closely with ferry operators to provide the best value travel options for its members on crossings to and from Europe.

www.campingandcaravanningclub.co.uk

The Caravan Club

Join the biggest touring community in Europe. As a Caravan Club member you will get the lowest fares guaranteed at all major ferry operators. With sites in 16 different countries across Europe our experienced travel team can help you choose the best place to stay and book you a holiday at over 250 Caravan Club approved sites. Or if you prefer you can take one of our European tours or travel even further afield to tour the USA, Canada, New Zealand or Australia. With a £10 discount per night on pitch fees on our 200 UK Club sites and so many other benefits to joining.

www.caravanclub.co.uk

Ports

Associated British Ports

Associated British Ports (ABP) is the UK’s leading port operator, with a unique network of 21 ports across England, Scotland and Wales. Our ports include Immingham, the UKs busiest port, and Southampton, the nation’s second largest and Europe’s most efficient container port, as well as the UK’s number one for cars and cruise. In 2014 ABP and its customers handled 94.5 million tonnes of cargo. Together with our customers, we support 84,000 jobs and contribute £5.6 billion to the UK economy every year.

www.abports.co.uk

Portsmouth International Port

Portsmouth International Port is the perfect gateway to France, Spain and the Channel Islands. The passenger terminal, opened in 2011, offers modern high standards and style in its glass and steel structure. Regular ferry services sail to Caen, Cherbourg and Le Havre in Normandy and St Malo in Brittany, with Santander and Bilbao in Spain. Regular services also sail to Jersey and Guernsey.The Port aims to be the start of a passenger holiday experience, as well as transporting goods and freight to Europe and onward travel throughout the continent.

www.portsmouth-port.co.uk

Port of Dover

The Port of Dover is Europe’s busiest ferry port, a vital international gateway for the movement of people and trade. Other successful businesses include a cruise and cargo terminal, a top award-winning marina and several niche activities. The business mix is diverse. With millions of passengers, cars, trucks, motorcycles and buses passing through on cross-Channel ferries each year, it’s no wonder we’re known as the ‘Gateway to Europe’. Ferry crossings are on offer 24 hours a day, 364 days a year, with a departure on average every 30 minutes when taken across all operator schedules. Foot passenger services at the Ferry Terminal operate between 06.00hrs and 19.30hrs. There are two ferry operators running ships from Dover; P&O Ferries and DFDS Seaways. P&O operate ferries from Dover to Calais, while DFDS Seaways offers a service to both Calais and Dunkerque. Calais and Dunkerque are convenient destinations, providing quick and efficient links into the rest of France and Belgium. Calais offers quick access via road or rail into Paris, while Dunkirk is less than an hour’s drive from Bruges in Belgium. Quite Simply: £100 billion of trade handled per annum, £320 million GVA to the UK economy per annum, 5 million vehicles per annum, which includes 2.5 million freight vehicles per annum, over 13 million passengers per annum, supporting around 22,000 jobs (many of which are in the local community), safe handling of vessel movements every 10 minutes.

www.doverport.co.uk

Port of Poole

Poole Harbour Commissioners are a Dorset trust port, based on the South Coast of England, and manages the beautiful, environmentally renowned Poole Harbour. Poole Harbour is Europe’s largest natural harbour and hosts numerous activities, events and organisations. Poole Harbour Commissioners operate the Port of Poole which provides facilities for ferries, cruise ships, liner services and bulk cargo operations. The port has been involved with cross channel ferry traffic since 1972, handling freight and passengers from Poole to France, Spain and the Channel Islands. The port currently hosts a Brittany Ferries daily service to Cherbourg and in 2015 was appointed the exclusive UK port for Condor Ferries’ high speed services to the Jersey and Guernsey. The attractive port, spread over 70 acres, operates two linkspans and a newly refurbished ferry terminal. Poole is well connected to the national road and rail networks and has recently been awarded the Dorset Business Award for Excellence in Customer Service.

www.phc.co.uk

Business Partners

Carus

Carus is a global supplier of information systems to the passenger vessel industry. Our trusted and innovative IT solutions help unlock insights from every guest interaction to create more valuable relationships enabling passenger vessel operators to enhance their service delivery at every stage of the journey.

With a team of over 150 dedicated professionals we build and support systems that are critical to the operations of ferry, cruise, port and leisure businesses across the world. The Carus ecosystem provides a robust but flexible platform for reservations, sales, revenue management, web, business information and on-board transactions. Systems are delivered traditionally or via a managed service, supported by staff who are experts in their field.

Every aspect of the Carus platform takes Customer Relations into consideration and has been designed to maximise the customer interaction and satisfaction through the whole value chain while also taking Operational Efficiency into consideration.

www.carus.com

Global Eagle

Global Eagle delivers communications, entertainment and operational solutions for off-the-grid applications in consumer, enterprise and government markets. We serve aviation, maritime, and land with satellite-based connectivity, television and movies, and mission-critical infrastructure. Today, Global Eagle is the leading global provider of end-to-end connectivity. We entertain, inform and connect passengers and crews on 950+ airliners, 1000+ large vessels including many ferry operators and 4,000+ remote land sites. We deliver capacity, speed and reliability for industry-leading, end-user experiences.

Since 1981, Global Eagle (formerly MTN Satellite Communications) has been the industry pioneer and the first company to offer a stabilized Very Small Aperture Terminal (VSAT) satellite solution for ships at sea.  Over the past three decades, Global Eagle has contributed greatly to the evolution of the satellite industry and continues to deliver communications solutions that address the needs of today’s end users.

Global Eagle has been the innovation leader with many industry firsts to its credit including; the first internet café product for the cruise & ferry environment, the first provider to offer postpaid crew calling, first provider to offer live TV broadcasts, first company to offer cellular roaming services at sea, first company to uplink live special events broadcast from a cruise and the ONLY company to ever win an Emmy award for technical achievement in the industry. No other company has more experience with at-sea communications and content delivery. Global Eagle has supported well over 150 million internet users at sea, becoming the industry trendsetter along the way.

www.geemedia.com/

Hogia

The Hogia Group, founded in 1980, is one of the largest Swedish software companies with 600 employees in Sweden, Norway, Finland and UK. Hogia Transport Systems is part of the Hogia Group with continuous growth in product offering and global presence, providing solutions to over 600 private and public partners, in 12 countries on 4 continents. With the reservation system BOOKIT, Hogia is a leading provider of standard software to the ferry operators. BOOKIT is developed using Microsoft tools, it is integration friendly and the system can be configured for the operator’s specific needs. Hogia TIMS, the Real Time Passenger Information system, is the tool for providing passengers with the latest information regarding possible (multi-modal) connections, real-time arrivals/departures and service deviation/disruption information. Hogia TOS, Terminal Operating System, provides the operators seamless control over freight management at a port terminal, allowing their B2B customers to keep track of the unaccompanied trailer.

www.hogia.com

Pharos

Pharos is a well established technology provider of online ferry distribution / reservations services and solutions. Clients include ferry operators, Online Travel Agents, Tour Operators, Travel Technology providers, Clubs and Membership Organisations. Sales optimisation using online technology and channels between trading partners is their aim.

www.pharosdata.com