Consumer

ORCA

ORCA gives everyone who cares about whales and dolphins and active role to safeguard their future. With their unique take on marine conservation, ORCA is a charity that’s entirely dedicated to studying and protecting whales, dolphins and porpoises in the UK, European waters and beyond. They work to identify and protect critical whale and dolphin habitats and help to create safer places for them, ultimately promoting the health of our seas.  By placing volunteer teams on board ferries and cruise ships in European waters ORCA conduct monthly scientific surveys, recording the species they see, where they are and what they’re doing. By getting members of the public to join the team, ORCA are not just helping to save whales and dolphins – but also giving people from all walks of life an opportunity to be close to these amazing animals in the wild, while collecting vital information that helping work towards solving the problems they face.

www.orcaweb.org.uk

The AA

The AA is one of the UK’s best known and most trusted brands. With over 40% of the roadside assistance market, the AA responds to an average of 10,000 breakdowns every day. Being the highest ranked of the major providers in the breakdown services market by “Which?” every year since 2007 provides independent recognition of our performance. The continued upgrading of “in van” state of the art diagnostic systems will further increase first time fix rates at the roadside. Alongside the core business of roadside assistance, the AA also has growing insurance and deriving services businesses.

www.theaa.com

The Camping and Caravanning Club

The Camping and Caravanning Club is the world’s oldest club for all forms of camping. The Club’s European Travel Service provides members with access to nearly 200 European sites in 13 countries, and a comprehensive winter sun camping programme in Spain and Portugal.  We run European Escorted tours to 19 countries where members can explore amazing sights in the comfort of their own unit, as well as a range of worldwide touring holidays to destinations such as Canada, New Zealand, the USA, Argentina, South Africa and Australia, Japan and Sri Lanka with the option to join a group tour or tailor-make your own adventure with our expert help. The Club works closely with ferry operators to provide the best value travel options for its members on crossings to and from Europe.

www.campingandcaravanningclub.co.uk

The Caravan Club

Join the biggest touring community in Europe. As a Caravan Club member you will get the lowest fares guaranteed at all major ferry operators. With sites in 16 different countries across Europe our experienced travel team can help you choose the best place to stay and book you a holiday at over 250 Caravan Club approved sites. Or if you prefer you can take one of our European tours or travel even further afield to tour the USA, Canada, New Zealand or Australia. With a £10 discount per night on pitch fees on our 200 UK Club sites and so many other benefits to joining.

www.caravanclub.co.uk

Ports

Portsmouth International Port

Portsmouth International Port is the perfect gateway to France, Spain and the Channel Islands. The passenger terminal, opened in 2011, offers modern high standards and style in its glass and steel structure. Regular ferry services sail to Caen, Cherbourg and Le Havre in Normandy and St Malo in Brittany, with Santander and Bilbao in Spain. Regular services also sail to Jersey and Guernsey.The Port aims to be the start of a passenger holiday experience, as well as transporting goods and freight to Europe and onward travel throughout the continent.

www.portsmouth-port.co.uk

Port of Dover

The Port of Dover is Europe’s busiest ferry port, a vital international gateway for the movement of people and trade. Other successful businesses include a cruise and cargo terminal, a top award-winning marina and several niche activities. The business mix is diverse. With millions of passengers, cars, trucks, motorcycles and buses passing through on cross-Channel ferries each year, it’s no wonder we’re known as the ‘Gateway to Europe’. Ferry crossings are on offer 24 hours a day, 364 days a year, with a departure on average every 30 minutes when taken across all operator schedules. Foot passenger services at the Ferry Terminal operate between 06.00hrs and 19.30hrs. There are two ferry operators running ships from Dover; P&O Ferries and DFDS Seaways. P&O operate ferries from Dover to Calais, while DFDS Seaways offers a service to both Calais and Dunkerque. Calais and Dunkerque are convenient destinations, providing quick and efficient links into the rest of France and Belgium. Calais offers quick access via road or rail into Paris, while Dunkirk is less than an hour’s drive from Bruges in Belgium. Quite Simply: £100 billion of trade handled per annum, £320 million GVA to the UK economy per annum, 5 million vehicles per annum, which includes 2.5 million freight vehicles per annum, over 13 million passengers per annum, supporting around 22,000 jobs (many of which are in the local community), safe handling of vessel movements every 10 minutes.

www.doverport.co.uk

Port of Poole

Poole Harbour Commissioners are a Dorset trust port, based on the South Coast of England, and manages the beautiful, environmentally renowned Poole Harbour. Poole Harbour is Europe’s largest natural harbour and hosts numerous activities, events and organisations. Poole Harbour Commissioners operate the Port of Poole which provides facilities for ferries, cruise ships, liner services and bulk cargo operations. The port has been involved with cross channel ferry traffic since 1972, handling freight and passengers from Poole to France, Spain and the Channel Islands. The port currently hosts a Brittany Ferries daily service to Cherbourg and in 2015 was appointed the exclusive UK port for Condor Ferries’ high speed services to the Jersey and Guernsey. The attractive port, spread over 70 acres, operates two linkspans and a newly refurbished ferry terminal. Poole is well connected to the national road and rail networks and has recently been awarded the Dorset Business Award for Excellence in Customer Service.

www.phc.co.uk

Business Partners

Hogia

The Hogia Group, founded in 1980, is one of the largest Swedish software companies with 600 employees in Sweden, Norway, Finland and UK. Hogia Transport Systems is part of the Hogia Group with continuous growth in product offering and global presence, providing solutions to over 600 private and public partners, in 12 countries on 4 continents. With the reservation system BOOKIT, Hogia is a leading provider of standard software to the ferry operators. BOOKIT is developed using Microsoft tools, it is integration friendly and the system can be configured for the operator’s specific needs. Hogia TIMS, the Real Time Passenger Information system, is the tool for providing passengers with the latest information regarding possible (multi-modal) connections, real-time arrivals/departures and service deviation/disruption information. Hogia TOS, Terminal Operating System, provides the operators seamless control over freight management at a port terminal, allowing their B2B customers to keep track of the unaccompanied trailer.

www.hogia.com

Interferry

Interferry is a highly respected shipping association representing the ferry industry worldwide with currently more than 260 members from 40 countries. Our members include all types of ferry operations – RoPax, RoRo, Cruise Ferries, Fast Ferries, Passenger-only Ferries, big and small ferries. Members also include suppliers such as shipbuilders and designers, equipment manufacturers and suppliers, naval architects and marine engineers, ship brokers and consultants, classification societies, publishers and specialists in IT, finance, insurance, crewing and training. Interferry’s primary purposes are to represent the industry on regulatory and policy matters speak on behalf of the worldwide ferry industry and to facilitate networking and communications among our members.

www.interferry.com

Pharos

Pharos is a well established technology provider of online ferry distribution / reservations services and solutions. Clients include ferry operators, Online Travel Agents, Tour Operators, Travel Technology providers, Clubs and Membership Organisations. Sales optimisation using online technology and channels between trading partners is their aim.

www.pharosdata.com

Ticknovate

Ticknovate is an award winning provider of a software ticketing solution, helping businesses sell more to more customers. Ticknovate takes complex ticketing processes and via a simple but intuitive platform, provides powerful functionality enabling businesses to monetise every step of the customer journey, whilst harnessing new revenue opportunities.

Ticknovate was officially launched in 2019 as a Software as a Service ticketing platform that facilitates the creation and distribution of tickets for places of interest, events, and transportation. It has since been extended to support the versatile requirements of the ferry industry.  Ticknovate is a turn key but fully customisable Software as a Service solution that comprises of a web-based admin interface where one can manage every aspect of their ticketing requirements including products, scheduling, variable pricing, promotions, cross sells, up-sells, memberships, trade partners etc, a reservation portal, booking widget, POS and scanning apps.

In December 2020 Ticknovate was recognised and awarded ‘Best Technology Product’ at the Travolution Awards.

www.ticknovate.com