(13 January 2020) Leading regional employer P&O Ferries welcomed students from Dover Technical College to its Contact Centre last week, to gain an understanding of potential career paths through a first-hand experience of the ferry and logistic company’s central customer service and bookings division.
Organised by P&O Ferries, 20 students – who are enrolled on the Travel and Tourism (Level 2 Diploma) course at the college – were hosted by the manager of the centre, Mark Hollingdale, who kicked the afternoon off with a careers talk and Q&A session.
The budding travel professionals were given a thorough overview of the crucial function of the Contact Centre, which handles thousands of bookings a week across all routes and focuses on providing exemplary customer service to meet the needs of all P&O Ferries’ customers. The students gained an understanding of the qualities and skills required to pursue a career within the centre and received advice on how to apply and where they could view current vacancies.
Following the talk, the group listened in to calls and spoke to employees, directly experiencing the varied nature of the roles as well as noting additional desirable skills such as speaking a second language. Career paths across other areas of the business were also discussed, demonstrating how an initial entry-level role within the Contact Centre could lead on to wider opportunities within the group.
Mark Hollingdale commented, “It’s always a pleasure to spend time with students who are destined to be the next generation of travel professionals and it’s important as a leading employer in the region, to take the opportunity to remind them that there are a wealth of career opportunities available through P&O Ferries.”
Sacha Waite, Programme Director of Travel and Tourism at Dover Technical College, said: “We’d like to thank P&O Ferries for providing our students with valuable insight into what a career would be like within its Contact Centre. Everyone thoroughly enjoyed their visit and found it very informative.”
Josh, a student at Dover Technical College, added, “I would love to work at P&O Ferries’ Contact Centre. You have to start somewhere, and this would be a great way to kick start your career.”
Jacqueline Burns, Business Transformation and Communications Manager at P&O Ferries, said, “Dover Technical College’s visit is just one of many that we organise for local schools and organisations throughout the year, with the aim to introduce students to the full spectrum of career paths available to them at P&O Ferries. The Contact Centre is a vital part of our operations and it represents a fantastic entry point for students who are keen to pursue a successful career within the maritime industry.”
P&O Ferries has a workforce of over 4,000 people, spanning a diverse range of sectors. With a myriad of different career paths available, the ferry and logistics operator regularly partners with local organisations and schools to support interests and ambitions across the community.
For more information about career opportunities with P&O Ferries, visit www.poferries.com.