(17 March 2020) The Isle of Man Steam Packet Company wishes to reassure the public it will do it all can to maintain its schedules to ensure goods and other vital supplies are delivered to the Island.
Until further notice, the Company intends to follow its published timetable, subject only to some potential changes over the TT period to reflect demand as a result of the event’s cancellation. Information on any changes will be published once the level of cancellations and residual demand has been confirmed.
It has also outlined advice for passengers affected by the government’s self-isolation measures.
Yesterday (Monday), the Isle of Man Government issued a number of new procedures in light of the developing global Coronavirus pandemic. It means anyone travelling to the Isle of Man by sea or air will be required to self-isolate for 14 days to help eliminate the possibility they are carrying infection.
Isle of Man Steam Packet Company Chief Executive Mark Woodward said: ‘This is naturally an uncertain time for everyone, however we are doing everything we can to serve the Island community and assist our passengers who have been affected.
‘It is our aim to continue to deliver all essential goods to the Island that are required by our residents.
‘In addition, we recognise the measures introduced yesterday mean some passengers may no longer be able to travel so we have waived any amendment fees for customers who are looking to reschedule their trip and are offering refunds to others.
‘We would ask for patience as we work through this period of extremely high demand as we anticipate there will be a large number of requests to be dealt with by our staff.’
For those affected, the Company is offering increased flexibility.
- Amendment fees have now been waived until 30th April to allow passengers to book alternative services. Registered customers can amend bookings online at www.steam-packet.com
- Those who originally chose to book a non-refundable special offer for travel but now wish to cancel and obtain a refund should e-mail or write to the Company. Applications for a refund will be processed in travel date order.
- Online account holders travelling in March and April may cancel their bookings online and receive a full refund.
For the time being, refunds will only be processed for passengers booked to travel in March or April. Bookings for May onwards will also be refunded if the travel restrictions continue.
The Company is continuing to take precautionary measures and is following public health guidelines to prevent the spread of the Coronavirus on both its vessels and at its ports.
Meanwhile, the timetable for fast craft Manannan, which is due to return to service on 27th March, may be revised now that TT cancellations have been confirmed.
Refunds for third party services such as hotels should be addressed to that Company and will also be subject to the terms and conditions of the third party.