(25 February 2020) Hovertravel’s accessibility initiative, HoverCare, has been chosen by the UK Government as a case study to provide guidance on the just launched Inclusive Transport Leaders Scheme which aims to improve transport for disabled people.
Neil Chapman, managing director of Hovertravel, adds: “We have been working with the Maritime & Coastguard Agency and the Department for Transport, explaining how we implemented our HoverCare initiative. To be highlighted as a case study and featured on the Government’s website demonstrates that HoverCare is a world-class, industry leading scheme which is changing the perception and reality of how accessible today’s transport can be.”
HoverCare is a service for any Hovertravel customer requiring assistance with their travel whether they have reduced mobility requirements or just need a little extra help with their journey. The initiative has been recognised with finalist positions and commendations across several national awards schemes.
Hovertravel is committed to ensure access and travel on its hovercraft, in its terminals and during all elements of the journey from start to finish, are as comfortable and safe as possible.
For more information please visit: https://www.gov.uk/government/case-studies/hovercare-ambassadors-put-accessibility-at-the-forefront-of-customer-service