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Brittany Ferries confirms immediate changes to ferry schedules

(16 March 2020) Brittany Ferries has outlined a series of changes to its schedules, in response to the on-going Coronavirus crisis.

On 12 March, the French government announced steps to protect its citizens. As a company employing all-French crew, Brittany Ferries must also respond quickly. It must prepare for the possibility that many crew may not be available to work, either through self-isolation or because they are caring for family members at home.

In addition the Spanish government has announced a state of alert, applicable from 14 March. This follows a significant increase in Coronavirus cases and advice from the UK Foreign and Commonwealth Office guidance advising citizens to avoid travel to certain regions of Spain.

The measures are therefore designed to ensure sufficient crew are available to operate as many services as possible, while responding to the dynamic political situation in Spain.

The following changes will apply until at least 9 April 2020:

  1. Brittany Ferries will withdraw Étretat from service, following its arrival into Le Havre on Tuesday 17th March. This ship currently operates the following schedule:

Day

 

 

 

Monday

Arrive Le Havre 0830      
Depart Le Havre 1500                    

Arrive Portsmouth 1930
Depart Portsmouth 2130

 

Tuesday

Arrive Le Havre 0830      
Depart Le Havre 1700                    

Arrive Portsmouth 2130 
Depart Portsmouth 2330

 

Wednesday

Arrive Le Havre 0830
Depart Le Havre 1700                    

Arrive Portsmouth 2130
Depart Portsmouth 2330

 

Thursday

Arrive Le Havre 0830  
Depart Le Havre 1430                    

Arrive Portsmouth 1900               

 

Friday

Depart Portsmouth 0800

Arrive Le Havre 1430   Depart Le Havre 1700

Arrive Portsmouth 2130             
Depart Portsmouth 2330

Saturday

Arrive Le Havre 0830  Depart Le Havre 1700                    

Arrive Portsmouth 2130
Depart Portsmouth 2330

 

 

Sunday

Arrive Le Havre 0830
Depart Le Havre 1415

Arrive Portsmouth 1845               
Depart Portsmouth 2045    

 

 

  • Following her dry-dock in Poland, Pont-Aven will not return to service on Tuesday as planned on 17 March until at least 9 April 2020.  Pont-Aven was scheduled to serve the following destinations: Portsmouth-Santander-Plymouth-Roscoff-Cork.
Day  
MondayArrive Santander 1215   
Depart Santander 1515  
 
TuesdayArrive Portsmouth 1415
Depart Portsmouth 1715
 
WednesdayArrive Santander 1815   
Depart Santander 2115
 
ThursdayArrive Plymouth 1630     
Depart Plymouth 2045
 
Friday Arrive Roscoff 0800      
Depart Roscoff 2030  
 
SaturdayArrive Cork  0930      
Depart Cork 1600  
 
SundayArrive Roscoff 0700      
Depart Roscoff 0930                 
Arrive Plymouth 1345    
Depart Plymouth 1615
  • Brittany Ferries’ Kerry service operating between Rosslare and Bilbao will take only freight. The last passenger service will leave Bilbao at 12:00 Sunday 15 March bound for Rosslare. This change applies until at least 9 April 2020.
Day 
MondayArrive Rosslare 1600        Depart Rosslare 2330
TuesdayArrive Roscoff 1530          Depart Roscoff 1900
WednesdayArrive Rosslare 0800       Depart Rosslare 1100
ThursdayArrive Bilbao 1600            Depart Bilbao  1845
Friday Arrive Rosslare 2130        Depart Rosslare 2330  
SaturdayAt Sea
SundayArrive Bilbao 0800           Depart Bilbao 1200  
  • Brittany Ferries’ freight-only service Pelican, linking Bilbao in Spain with Poole in the UK will take only unaccompanied trailers (as opposed to trailer+driver) with immediate effect.
Day 
MondayArrive Bilbao 0800            Depart Bilbao 1400
TuesdayArrive Poole 2000             Depart Poole 2359
WednesdayAt Sea
ThursdayArrive Bilbao 1400            Depart Bilbao 2000
Friday At Sea
SaturdayArrive Poole 1000             Depart Poole 1600  
SundayAt Sea

These changes will be reviewed by directors in the days and weeks to come. All passengers with existing reservations will be offered a full refund. Where possible – and acceptable to the traveller – alternative arrangements will be made on other Brittany Ferries services.

“On behalf of everyone in the company, I would like to apologise for the significant disruption this will cause to many customers,” said Christophe Mathieu, CEO Brittany Ferries. “However, under the extraordinary circumstances of the current crisis, we have no option but to take decisive action now to respond to the challenges we face. We thank everyone for their understanding at this difficult time.”

It is likely that customer relations teams in all markets will be extremely busy in the days to come. In addition, normal two-way interaction via social media may not be possible due to the volume of enquiries and availability of staff.

Brittany Ferries apologises in advance for delays in usual response times.