2015 saw multi awarding winning Caledonian MacBrayne presented with more awards including Best Ferry Operator in the Independent Travel Awards 2015. This award recognised CalMac ahead of global competitors as a company that offers exceptional customer experiences while also delivering great value. The judges said: “The winner, Caledonian MacBrayne, prevailed thanks to its artful combination of providing lifelines from the Scottish Highlands to the islands, while at the same time offering an expanding range of tourist opportunities – such as the West Coast Whisky Pass.” Recognition like this is only achievable through demonstrable customer feedback, CalMac are fortunate enough to have customers who regularly take time out of their day to get in touch and let them know that they appreciate the service that is provided. Achieving this recognition through ferry travel awards is important as it has come through great customer feedback.
- Ferry Companies